Returns & Exchanges
At MOVA, we stand by the quality of our electronics and offer a 30-day return policy for a full refund or exchange. Items must be returned in their original packaging with all included accessories to qualify for processing.
Initiate Your Request
Log into your MOVA account and select the order you wish to return to generate a Return Merchandise Authorization (RMA) number.
Prepare the Package
Safely pack your device in its original box, ensuring all cables, manuals, and components are included to avoid restocking fees.
Ship It Back
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Inspection and Refund
Once our technicians verify the device's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing